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Customer Terms & Conditions
Last Updated: 6-30-2026
Welcome to The I DO CO™ (“The I DO CO,” “Company,” “we,” “our,” or “us”).
Our mission is to make beautiful weddings and special events more accessible by connecting Customers with outstanding independent wedding and event professionals across the United States. We strive to create a transparent, affordable, and enjoyable booking experience while supporting the small businesses that make these celebrations possible.
These Terms & Conditions (“Terms”) explain how our marketplace operates, your rights and responsibilities, and the legal relationship between you, The I DO CO, and the independent Vendors who provide services through our Platform.
Please read these Terms carefully before using the Platform or completing a booking. By creating an account, browsing the Platform, requesting services, or completing a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms.
The I DO CO is an online marketplace that allows Customers to discover, compare, and book wedding and event services offered by independent third-party Vendors.
Our Platform may include, but is not limited to:
The I DO CO is not the provider of these services.
Each Vendor independently owns and operates its own business and remains solely responsible for the services it provides.
When you complete a booking through The I DO CO, two separate contractual relationships are created:
The I DO CO is not a party to the Vendor’s performance of services and does not become the employer, partner, agent, joint venturer, contractor, representative, guarantor, or insurer of any Vendor.
For purposes of these Terms, the following definitions apply:
Customer means the individual or entity booking services through the Platform.
Vendor means any independent business or service provider offering services through The I DO CO.
Platform means The I DO CO website, mobile applications, software, booking tools, payment systems, communications, and related technology.
Booking means a confirmed reservation for Vendor services through the Platform.
Event means the wedding, ceremony, reception, elopement, celebration, or other event associated with the Booking.
Package means the specific combination of Vendor services selected during checkout.
Service Fee means any marketplace, administrative, technology, payment processing, or booking fee charged by The I DO CO.
Total Price means the total amount displayed during checkout, including Vendor pricing, applicable taxes, Service Fees, and any additional approved charges.
Content means photographs, videos, graphics, logos, reviews, text, descriptions, pricing, software, designs, trademarks, and all other information available through the Platform.
To use The I DO CO, you must be legally capable of entering into a binding contract under the laws of your state or jurisdiction.
By using the Platform, you represent and warrant that:
If you create an account, you are responsible for maintaining the confidentiality of your username, password, and account credentials.
You are responsible for all activity occurring under your account, whether authorized by you or not.
If you suspect unauthorized access to your account, you agree to notify us immediately.
The I DO CO reserves the right, at its sole discretion, to suspend, restrict, or terminate accounts that:
We reserve the right to refuse service, restrict access, or terminate accounts whenever reasonably necessary to protect the safety, security, legal compliance, or operation of the Platform.
Nothing in these Terms requires The I DO CO to maintain an account or provide ongoing access to any individual or entity whose conduct we reasonably believe is harmful to the Platform, its Vendors, Customers, employees, contractors, or business operations.
By using the Platform, you agree to use it only for lawful purposes and in accordance with these Terms. You may not misuse the Platform, interfere with its operation, attempt unauthorized access, introduce malicious software, harvest data, impersonate another person, or engage in any activity intended to disrupt the Platform or circumvent its intended purpose.
The I DO CO provides a secure marketplace where Customers may request, reserve, and purchase services offered by independent Vendors.
Submitting a booking request does not automatically guarantee availability. Certain Vendors, packages, venues, dates, or services may require Vendor confirmation before a Booking becomes final.
Booking Requests
After you submit your requested Booking, the applicable Vendor will review your request based on availability and other applicable requirements.
Until the Vendor confirms the Booking, availability is not guaranteed.
The I DO CO reserves the right to decline or cancel booking requests when a Vendor is unavailable, payment cannot be processed, fraud is suspected, incorrect pricing is displayed due to technical error, or circumstances outside our reasonable control prevent fulfillment.
Payment Authorization
When you complete checkout, you authorize The I DO CO and its payment processor to place a temporary authorization on your selected payment method for the Total Price.
This authorization reserves the necessary funds but is not yet a completed charge.
Once the Vendor confirms the Booking, the authorization will automatically convert into a completed payment and the Total Price will be charged.
If the Vendor declines the Booking or fails to confirm within the applicable confirmation period, the authorization will be released in accordance with your financial institution’s policies.
The timing of authorization releases is determined by your card issuer or financial institution and is outside the Company’s control.
Pricing
All pricing displayed on the Platform is subject to correction of typographical errors, system errors, or technical inaccuracies.
The Company reserves the right to cancel transactions affected by obvious pricing errors prior to Vendor confirmation.
Taxes
Applicable taxes will be calculated at checkout where required by law.
Customers remain responsible for any taxes, governmental fees, permits, or charges not collected through the Platform.
Additional Services
Changes requested after checkout—including additional guests, upgraded packages, travel expenses, overtime, rentals, or other approved modifications—may result in additional charges.
No additional charges will be processed unless approved through the Platform or otherwise authorized by the Customer.
Payment Processing
Payments are securely processed by third-party payment providers.
The I DO CO does not store complete payment card information.
By completing checkout, you agree to the applicable payment processor’s terms and authorize us to process payments on your behalf.
Because Vendors reserve dates, staffing, inventory, and resources specifically for your Event, all confirmed Bookings are considered final.
Unless otherwise required by applicable law or specifically stated within an individual Vendor’s policies, payments made through The I DO CO are non-refundable.
Customer Cancellations
If you choose to cancel your Event, fail to attend, arrive late, fail to obtain required permits or licenses, violate venue policies, or otherwise become unable to receive the booked services, your Booking remains non-refundable.
This policy exists because Vendors commit their time, personnel, and resources exclusively to your reserved date.
Vendor Cancellations
If a Vendor cancels a confirmed Booking for reasons other than Force Majeure, the Vendor must make commercially reasonable efforts to accommodate the Customer.
Whenever reasonably possible, the Vendor will offer at least two alternative dates occurring within thirty (30) calendar days of the original Event date or another mutually agreed timeframe.
If no suitable replacement or alternative date can reasonably be arranged, the Customer’s exclusive remedy shall be Platform Credit equal to the Vendor portion of the Booking, valid for twelve (12) months from the date of issuance unless otherwise required by law.
Except where prohibited by law, cash refunds will not be issued.
Customer Requested Changes
Requests to change the Event date, location, guest count, package selections, ceremony timing, or other material aspects of the Booking are subject to Vendor approval.
Additional fees may apply.
Approval is not guaranteed.
No-Shows
Failure to appear at the Event or refusal to accept services after a Vendor has performed or appeared ready to perform does not create any right to a refund.
Neither The I DO CO nor any Vendor shall be liable for delays, interruptions, cancellations, or failures to perform resulting from circumstances beyond reasonable control.
Examples include, but are not limited to:
If a Force Majeure event occurs, all parties agree to work together in good faith to reschedule the Event whenever reasonably possible.
Rescheduling should generally occur within twelve (12) months of the original Event date unless otherwise agreed by the parties.
If rescheduling cannot reasonably occur, the Customer’s exclusive remedy shall be Platform Credit consistent with Section 5, unless applicable law requires otherwise.
The Company is not responsible for travel expenses, hotel reservations, airfare, lost wages, emotional distress, incidental expenses, consequential damages, or other costs arising from a Force Majeure event.
Customers are strongly encouraged to purchase independent wedding or event insurance to protect against unexpected cancellations, interruptions, or losses.
Nothing in this Section shall be interpreted as creating insurance coverage or guaranteeing reimbursement by The I DO CO.
Customers are responsible for ensuring that all information provided during the booking process is accurate and complete. This includes, but is not limited to, the Event date, location, guest count, package selection, ceremony details, and any special requests or accommodations.
Customers agree to communicate promptly with Vendors regarding any changes to the Event. Requests to modify dates, times, locations, guest counts, services, or other material details are subject to Vendor approval and may result in additional fees. Vendors are not obligated to accommodate requested changes after a Booking has been confirmed.
Venue Rules
Every venue operates under its own policies, rules, and restrictions. Customers are solely responsible for reviewing and complying with all venue requirements, including occupancy limits, alcohol policies, parking restrictions, decorating limitations, curfews, noise ordinances, safety requirements, and any applicable local laws.
Failure to comply with venue rules may result in the suspension or termination of Vendor services without refund.
Marriage Licenses & Permits
Customers are solely responsible for obtaining any marriage licenses, permits, governmental approvals, or other documentation required for their Event.
The I DO CO and its Vendors are not responsible for determining legal eligibility to marry or ensuring that required documentation has been obtained.
Guest Conduct
Customers are responsible for the conduct of their guests, invitees, contractors, family members, wedding parties, and anyone attending the Event on their behalf.
Vendors may refuse or discontinue services if guest behavior becomes abusive, threatening, unlawful, unsafe, excessively intoxicated, discriminatory, or creates an unreasonable risk to people or property.
Any suspension or termination of services resulting from guest conduct shall be treated as a Customer-initiated interruption of services and shall not entitle the Customer to a refund.
Property Damage
Customers accept full responsibility for any damage caused by themselves or their guests to Vendor property, rented equipment, venues, furnishings, decorations, or other property associated with the Event.
Documented damages, excessive cleaning, overtime, repair costs, replacement costs, fines, or other reasonable charges may be billed to the Customer.
By completing a Booking, Customers authorize The I DO CO and its payment processor to charge the payment method on file for approved damage claims, approved overages, unpaid balances, or other authorized charges arising under these Terms.
Customers will be provided notice of any damage claim and shall have five (5) business days to dispute the claim in writing before any non-emergency charge is processed.
Alcohol & Controlled Substances
Customers are solely responsible for complying with all federal, state, and local laws regarding alcohol service.
Where alcohol is prohibited by law or by venue policy, alcohol shall not be served.
Where alcohol is permitted, Vendors reserve the right to refuse service to underage individuals, visibly intoxicated persons, or anyone whose conduct creates an unsafe environment.
The I DO CO assumes no responsibility for alcohol-related incidents, intoxication, injuries, criminal conduct, or violations of applicable law.
Food Allergies & Dietary Restrictions
Customers are responsible for communicating all allergies, dietary restrictions, and medical concerns directly to the applicable Vendor.
The I DO CO does not prepare, inspect, supervise, or guarantee food preparation, ingredient accuracy, allergen controls, or compliance with dietary requests.
Event Insurance
The I DO CO strongly recommends that Customers obtain independent wedding or event insurance covering cancellations, severe weather, illness, travel interruptions, property damage, liability, and other unforeseen events.
The Company does not provide insurance coverage and does not guarantee that any Vendor maintains insurance appropriate for your Event.
The I DO CO is an online marketplace connecting Customers with independent Vendors.
Each Vendor independently owns and operates its business and is solely responsible for its services, employees, pricing, licenses, insurance, permits, equipment, scheduling, staffing, artistic judgment, legal compliance, and overall performance.
The Company does not supervise, direct, manage, inspect, employ, certify, train, or control Vendors and makes no guarantee regarding the quality, legality, safety, availability, or outcome of Vendor services.
While we strive to work with reputable professionals, Customers remain responsible for determining whether a Vendor is appropriate for their individual Event.
Vendor Independence
Nothing contained within these Terms shall be interpreted as creating an employment relationship, partnership, joint venture, agency relationship, franchise, or fiduciary relationship between The I DO CO and any Vendor.
Non-Circumvention
Our marketplace exists because we invest significant resources in connecting Customers with Vendors.
Accordingly, Customers agree that for any Vendor first discovered through The I DO CO, they will not intentionally circumvent the Platform by arranging substantially similar services directly with that Vendor for a period of twenty-four (24) months following the initial introduction.
Customers may not solicit off-platform pricing, request direct payment arrangements intended to avoid Platform fees, or otherwise assist Vendors in bypassing the Platform.
If a Customer knowingly circumvents the Platform, The I DO CO may suspend accounts, cancel Bookings, pursue available legal remedies, and recover liquidated damages as provided elsewhere in these Terms.
Nothing in this section prevents Customers from independently purchasing unrelated services from a Vendor that were not introduced or facilitated through the Platform.
Customers agree to use the Platform only for lawful purposes and in accordance with these Terms.
The following activities are strictly prohibited:
Fraud Prevention
To protect Customers, Vendors, and the integrity of the Platform, The I DO CO reserves the right to investigate suspected fraud, payment disputes, chargeback abuse, identity verification concerns, or other violations of these Terms.
The Company may suspend accounts, delay transactions, refuse payments, cancel Bookings, retain documentation, cooperate with payment processors, financial institutions, insurance carriers, governmental agencies, and law enforcement, and pursue all legal remedies available under applicable law.
Account Security
Customers are responsible for maintaining the confidentiality of their account credentials.
Any activity occurring under a Customer’s account shall be presumed authorized unless promptly reported to The I DO CO.
Customers agree to notify the Company immediately upon discovering unauthorized access or suspected security breaches.
Platform Availability
While The I DO CO strives to maintain continuous Platform availability, we do not guarantee uninterrupted operation.
The Platform may experience maintenance, software updates, technical failures, internet interruptions, payment processor outages, cybersecurity incidents, or other events beyond our reasonable control.
Such interruptions shall not constitute a breach of these Terms and shall not create any right to refunds, credits, or damages.
The I DO CO Platform contains valuable proprietary information developed through significant time, expense, and effort. Unless otherwise indicated, all content made available through the Platform is owned by or licensed to The I DO CO and is protected by United States and international intellectual property laws.
This includes, but is not limited to:
Except as expressly authorized in writing, you may not reproduce, copy, modify, distribute, publish, sell, license, reverse engineer, frame, scrape, harvest, mirror, republish, or otherwise exploit any portion of the Platform.
You may not use any Platform Content to create competing products, competing marketplaces, pricing databases, lead-generation systems, or derivative works.
Artificial Intelligence & Automated Access
You may not use robots, spiders, crawlers, scraping software, browser automation, artificial intelligence systems, machine learning models, data-mining tools, or similar technologies to access or collect information from the Platform without our prior written permission.
You further agree not to use any Platform Content, Vendor information, Customer reviews, pricing data, photographs, descriptions, or other materials to train, develop, improve, or test any artificial intelligence or machine learning system.
Unauthorized automated access constitutes a material breach of these Terms.
Customers may voluntarily submit reviews, ratings, photographs, videos, testimonials, comments, or other content through the Platform.
By submitting content, you represent and warrant that:
You remain the owner of your original content.
However, by submitting content through the Platform, you grant The I DO CO a perpetual, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, publish, display, distribute, promote, and otherwise utilize such content in connection with operating, improving, advertising, and promoting the Platform.
This license includes the right to display submitted content on our website, social media platforms, marketing materials, advertisements, educational materials, and future promotional campaigns.
We will not intentionally sell your personal information independently of the Platform except as permitted by law or with your consent.
Reviews
Reviews should reflect honest personal experiences.
Customers may not:
The I DO CO reserves the right, but not the obligation, to remove, edit, decline, or moderate any review that violates these Terms, applicable law, or the integrity of the Platform.
The I DO CO provides an online marketplace that connects Customers with independent Vendors.
Except as expressly stated in these Terms, the Platform is provided on an “AS IS” and “AS AVAILABLE” basis.
While we work hard to create a positive experience, we cannot and do not guarantee:
Vendor Insurance
The I DO CO does not verify, monitor, or guarantee that every Vendor maintains insurance, licenses, permits, certifications, bonds, or other professional qualifications unless expressly stated.
Customers are responsible for determining whether a Vendor is appropriate for their Event.
Event Insurance
The I DO CO does not provide insurance coverage for Customers, Vendors, guests, venues, contractors, or Events.
We strongly encourage every Customer to purchase independent wedding or event insurance covering cancellations, severe weather, illness, travel interruptions, property damage, liability, and other unforeseen circumstances.
Food, Alcohol & Medical Issues
The Company is not responsible for:
Customers are responsible for communicating medical conditions, allergies, and dietary restrictions directly to their Vendors.
Assumption of Risk
Weddings and events naturally involve risks that cannot be completely eliminated.
These risks may include weather conditions, travel interruptions, illness, equipment failures, venue conditions, acts of Vendors, acts of guests, food service, alcohol service, transportation issues, government regulations, utility failures, and other unforeseen circumstances beyond anyone’s reasonable control.
By using the Platform and attending an Event, you voluntarily assume these inherent risks and acknowledge that no event can be guaranteed to occur exactly as planned.
To the fullest extent permitted by applicable law, you release and waive any claims against The I DO CO arising from such inherent risks except to the extent directly caused by the Company’s gross negligence or willful misconduct.
Nothing contained in these Terms limits any rights you may have directly against the applicable Vendor providing services for your Event.
To the fullest extent permitted by applicable law, The I DO CO provides only an online marketplace that facilitates introductions and bookings between Customers and independent Vendors.
The I DO CO is not responsible for the acts, omissions, quality of work, delays, cancellations, negligence, errors, professional judgment, legal compliance, licensing, insurance, staffing, equipment, artistic decisions, pricing, or performance of any Vendor.
Except where prohibited by law, The I DO CO shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising from or relating to your use of the Platform or any Booking.
This limitation includes, but is not limited to, claims involving:
Our maximum aggregate liability arising from any claim related to the Platform or these Terms shall never exceed the greater of:
(A) The Service Fees actually paid directly to The I DO CO for the applicable Booking; or
(B) One Hundred U.S. Dollars (US $100.00).
Some jurisdictions do not permit certain limitations of liability. Where prohibited by applicable law, portions of this Section may not apply.
The limitations contained in this Section are a fundamental part of the agreement between you and The I DO CO and apply regardless of the legal theory asserted.
You agree to defend, indemnify, and hold harmless The I DO CO, its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, representatives, successors, assigns, licensors, and service providers from and against any claims, demands, lawsuits, investigations, liabilities, judgments, damages, losses, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees and court costs, arising out of or related to:
The Company reserves the right to assume the exclusive defense of any matter subject to indemnification at your expense, and you agree to cooperate fully with our defense.
This obligation survives cancellation of your Booking, closure of your account, or termination of these Terms.
We sincerely hope disputes never arise. If they do, our goal is to resolve them quickly, fairly, and efficiently.
Informal Resolution
Before filing any legal claim or arbitration, you agree to first contact The I DO CO by submitting a written Notice of Dispute.
Your Notice should include:
Both parties agree to make a good-faith effort to resolve the dispute informally within thirty (30) days.
Binding Arbitration
If the dispute cannot be resolved informally, any dispute, claim, or controversy between you and The I DO CO arising out of or relating to these Terms, the Platform, or any Booking shall be resolved exclusively through binding arbitration on an individual basis.
Arbitration shall be administered under the applicable Consumer Arbitration Rules of the American Arbitration Association (“AAA”), or another nationally recognized arbitration provider if AAA is unavailable.
The arbitration shall take place in Palm Beach County, Florida, unless otherwise required by applicable consumer protection laws.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Class Action Waiver
To the fullest extent permitted by law, both you and The I DO CO agree that all disputes shall be resolved only on an individual basis.
Neither party may participate in any class action, collective action, representative proceeding, or consolidated arbitration.
Jury Trial Waiver
Both parties knowingly and voluntarily waive any right to trial by jury.
Small Claims
Nothing in this Section prevents either party from bringing qualifying claims in an appropriate small claims court where permitted by law.
Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to its conflict of law principles.
Except where arbitration applies, any court proceedings shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida.
Nothing in this Section limits any non-waivable rights provided by applicable consumer protection laws.
Changes to These Terms
The I DO CO reserves the right to update, revise, or modify these Terms from time to time to reflect changes in our business, services, technology, legal requirements, or operational practices.
Updated Terms will become effective upon posting to the Platform unless otherwise required by applicable law.
For any confirmed Booking, the version of the Terms accepted at the time of checkout will govern that specific Booking unless both parties expressly agree otherwise.
Continued use of the Platform after revised Terms become effective constitutes acceptance of the updated Terms.
Electronic Communications
By creating an account or using the Platform, you consent to receive electronic communications from The I DO CO.
These communications may include confirmations, receipts, invoices, account notifications, booking updates, legal notices, policy updates, promotional communications (where permitted by law), and other information relating to your use of the Platform.
Electronic communications satisfy any legal requirement that communications be provided in writing.
Electronic Signatures
By clicking “I Agree,” creating an account, completing checkout, electronically signing any document, or otherwise using the Platform, you agree that your electronic acceptance constitutes your legally binding signature.
You agree that electronic signatures, electronic records, and electronic contracts shall have the same legal force and effect as handwritten signatures under applicable federal and state law, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and any applicable state electronic transaction laws.
Assignment
Customers may not assign, transfer, delegate, or otherwise transfer their rights or obligations under these Terms without the prior written consent of The I DO CO.
The Company may assign or transfer these Terms, or any rights or obligations hereunder, in connection with a merger, acquisition, sale of assets, financing transaction, corporate restructuring, or operation of the Platform without prior notice.
Severability
If any provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified or interpreted only to the minimum extent necessary to make it enforceable.
The remaining provisions shall continue in full force and effect.
Survival
The following provisions shall survive termination of your account, cancellation of your Booking, or expiration of these Terms:
No Waiver
Failure by The I DO CO to enforce any provision of these Terms shall not constitute a waiver of any right or provision.
Any waiver must be in writing and signed by an authorized representative of The I DO CO.
Entire Agreement
These Terms, together with our Privacy Policy, Vendor Terms, Booking confirmations, and any additional policies expressly incorporated by reference, constitute the complete agreement between you and The I DO CO regarding your use of the Platform.
These Terms supersede all prior oral or written agreements, representations, negotiations, or understandings relating to the subject matter herein.
Your privacy is important to us.
Our collection, use, storage, disclosure, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the Platform, you acknowledge that you have reviewed our Privacy Policy and consent to our handling of your information as described therein.
The I DO CO uses commercially reasonable safeguards to help protect personal information; however, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their own account credentials and devices.
Questions regarding these Terms, the Platform, or a Booking may be directed to:
The I DO CO
Website: www.theidoco.com
Email: support@theidoco.com
Mailing Address: 6594 Massachusetts Dr, Lake Worth, FL 33462
We will make commercially reasonable efforts to respond to inquiries in a timely manner; however, response times may vary depending on the nature and complexity of the request.
By completing checkout, creating an account, or otherwise using the Platform, you acknowledge and agree that:
✓ You have read and agree to these Terms & Conditions.
✓ You understand that The I DO CO is an online marketplace connecting Customers with independent Vendors.
✓ You understand that Vendors are independent businesses and are solely responsible for the services they provide.
✓ You authorize payment processing and any applicable payment authorizations described in these Terms.
✓ You understand that confirmed Bookings are generally non-refundable except where required by law or specifically stated in these Terms.
✓ You understand that Vendors may require approval before a Booking becomes final.
✓ You agree to communicate all Event changes directly through the Platform.
✓ You understand that additional fees may apply to approved changes, overages, damages, or additional services.
✓ You understand that The I DO CO does not provide wedding or event insurance.
✓ You acknowledge that weddings and events involve inherent risks and that independent event insurance is strongly recommended.
✓ You agree not to circumvent the Platform or arrange substantially similar services directly with Vendors introduced through The I DO CO in violation of these Terms.
✓ You understand that disputes with The I DO CO are subject to binding arbitration and that both parties waive participation in class actions and jury trials to the fullest extent permitted by law.
✓ You understand that your electronic acceptance constitutes your legally binding agreement to these Terms.
These Terms are intended to establish clear expectations between Customers, Vendors, and The I DO CO while protecting the integrity of our marketplace.
Nothing contained in these Terms is intended to limit any non-waivable rights provided under applicable law.
If any conflict exists between these Terms and applicable law, the applicable law shall control only to the extent required.
The I DO CO reserves all rights not expressly granted herein.
© The I DO CO. All Rights Reserved.
Venue & Vendor Agreement
Effective Date: 06-30-2026
This Marketplace Partner Agreement (“Agreement”) is entered into between The I Do Co LLC (“THE I DO CO,” “Company,” “we,” “our,” or “us”) and the participating Vendor or Venue (“Vendor,” “Venue,” “you,” or “your”).
By applying to join, creating a Vendor account, listing your business, accepting Bookings, or otherwise participating on The I DO CO Platform, you acknowledge that you have read, understand, and agree to be legally bound by this Agreement.
1. PURPOSE OF THIS AGREEMENT
Welcome to The I DO CO.
Our mission is to make beautiful weddings and celebrations more accessible while creating meaningful business opportunities for exceptional wedding venues and Vendors throughout the United States.
The I DO CO is a technology-driven online marketplace that connects Customers with independent wedding venues and wedding professionals through two primary participation models:
Marketplace Packages
Vendors may offer ceremony packages and other qualifying services through The I DO CO Marketplace. Marketplace Packages operate under a per-booking service fee model. Vendors are charged a Platform Service Fee only when a qualifying Marketplace Package is successfully booked through The I DO CO.
Venue Advertising & Subscription Services
Vendors may also participate by advertising traditional venue offerings, wedding services, or other approved listings through The I DO CO's recurring monthly subscription program. Subscription plans provide ongoing advertising, marketplace visibility, technology services, customer exposure, and access to the Platform, regardless of whether a Booking occurs.
The I DO CO provides marketing, advertising, customer acquisition, technology, payment facilitation, booking management tools, and marketplace services.
Vendor acknowledges and agrees that The I DO CO is not the provider of Vendor services.
Vendor remains solely responsible for:
Nothing contained in this Agreement creates an employment relationship, partnership, franchise, joint venture,
agency relationship, fiduciary relationship, or ownership interest between Vendor and The I DO CO.
Vendor participates on the Platform as an independent business.
For purposes of this Agreement, the following definitions apply:
“Booking” means a confirmed reservation made through The I DO CO Platform.
“Customer” means any individual who books, purchases, inquires about, or otherwise engages with Vendor through The I DO CO Platform.
“Platform” means The I DO CO website, booking system, payment systems, mobile applications, communications, software, Vendor Dashboard, and related technology.
“Marketplace Package” means any package, ceremony offering, promotion, or service sold through The I DO CO Marketplace using the Company’s per-booking service fee model.
“Traditional Venue Listing” means any recurring subscription-based advertisement, venue profile, or other approved listing offered through The I DO CO outside of the Marketplace Package program.
“Platform Service Fee” means the agreed fee retained by The I DO CO in connection with qualifying Marketplace Package Bookings.
“Subscription Fee” means the recurring monthly fee paid by Vendor for advertising, marketplace visibility, technology services, and participation in subscription-based listing programs.
“Platform Data” means Customer information, inquiries, Booking information, communications, analytics, reports, lead information, operational information, and all data generated through The I DO CO Platform.
“Confidential Information” means all non-public information relating to The I DO CO’s business, including pricing strategies, marketing strategies, advertising campaigns, customer information, Vendor information, operational procedures, software, technology, financial information, Platform Data, and other proprietary information, whether or not specifically marked confidential.
Participation on The I DO CO Platform is subject to approval by the Company.
Vendor represents and warrants that it:
Payment Processor
As a condition of participating on the Platform, Vendor agrees to establish and maintain an active account with Stripe or another payment processor designated by The I DO CO (“Approved Payment Processor”).
Vendor is solely responsible for:
Vendor acknowledges that failure to establish or maintain an Approved Payment Processor account may delay payouts, suspend Marketplace Package participation, or result in temporary removal from the Platform until compliance has been restored.
Verification
The I DO CO reserves the right to request updated documentation at any time, including but not limited to:
Failure to provide requested documentation within ten (10) business days may result in suspension or termination of Vendor’s participation on the Platform.
Participation on The I DO CO Platform is a privilege and not a guaranteed right.
The Company reserves the right, in its sole discretion, to approve, deny, suspend, remove, or terminate any Vendor listing when reasonably necessary to protect Customers, maintain marketplace quality, preserve the Company’s reputation, ensure legal compliance, or enforce this Agreement.
The I DO CO is committed to providing Customers with accurate, transparent, and trustworthy information. Vendor agrees to maintain truthful, current, and professional listings at all times.
Vendor is solely responsible for ensuring that all information displayed on the Platform accurately reflects the services currently offered.
Vendor agrees that all listings shall include accurate:
Photography & Marketing Materials
Vendor is responsible for providing high-quality photographs and marketing materials that accurately represent the current condition of the venue or services offered.
Photographs shall:
If Vendor utilizes AI-generated or digitally enhanced images that materially differ from the actual venue or services, Vendor shall clearly disclose such use where reasonably appropriate.
Vendor grants The I DO CO a non-exclusive, worldwide, royalty-free license to use submitted photographs, videos, logos, descriptions, and marketing materials for advertising, search engine optimization (SEO), social media, paid advertising, promotional campaigns, and operation of the Platform during the term of this Agreement.
Listing Accuracy
Vendor agrees to promptly update any material changes affecting:
The I DO CO may temporarily remove or suspend inaccurate listings until corrected.
The I DO CO is committed to providing Customers with a responsive and professional booking experience.
Vendor agrees to review all Booking requests promptly.
Booking Approval
Vendor shall approve or decline all Booking requests within twenty-four (24) hours of receipt.
Failure to respond within the required timeframe may negatively impact Vendor visibility on the Platform.
Repeated failures to respond within twenty-four (24) hours may result in:
Customer Communication
Vendor agrees to communicate professionally, courteously, and in a timely manner with all Customers.
Vendor shall make commercially reasonable efforts to respond to Customer communications within one (1) business day unless prevented by circumstances beyond Vendor’s reasonable control.
Booking Integrity
Once a Booking has been confirmed, Vendor agrees to honor the Booking as advertised.
Vendor shall not:
Customer Satisfaction
Vendor acknowledges that customer satisfaction, professionalism, responsiveness, calendar accuracy, review history, complaint history, and overall Platform performance may be considered by The I DO CO when determining search visibility, featured placement, promotional opportunities, and continued participation on the Platform.
The Company does not guarantee any Vendor a specific search ranking, placement, number of inquiries, or number of Bookings.
Marketplace Packages offered through The I DO CO are intended to provide Customers with transparent pricing and a simple booking experience.
Vendor agrees to honor each Marketplace Package exactly as advertised at the time the Booking is confirmed.
No Hidden Fees
Vendor shall not require Customers to purchase additional mandatory products, services, rentals, upgrades, gratuities, or fees in order to receive the Marketplace Package purchased through The I DO CO unless such charges were clearly disclosed on the Platform prior to Booking.
Optional upgrades may be offered only after the initial Booking has been completed and must remain entirely optional.
Customers must always be able to receive the advertised Marketplace Package without being required to purchase additional services.
No Redirects
Vendor shall not encourage, request, or require Customers to complete Bookings, payments, or communications outside of The I DO CO for the purpose of avoiding Platform fees.
Vendor shall not redirect Customers to another booking platform, marketplace, website, payment processor, social media account, or other channel in order to complete substantially similar services introduced through The I DO CO.
Exclusive Marketplace Packages
Marketplace Packages created, branded, or marketed through The I DO CO are intended to be exclusive offerings of the Platform.
During the term of this Agreement, Vendor shall not advertise or offer an identical or substantially similar Marketplace Package through another third-party wedding marketplace or competing booking platform without the prior written consent of The I DO CO.
Nothing in this Agreement prohibits Vendor from marketing its venue or independently created services through its own website or other marketing channels, provided such offerings are not intended to circumvent this Agreement or avoid applicable Platform fees.
Optional Upgrades
Vendor may offer additional services, enhancements, or upgrades after a Customer has completed a Booking, provided:
Platform Standards
Vendor acknowledges that maintaining transparent pricing, accurate advertising, prompt communication, and a consistent Customer experience is essential to the success of The I DO CO.
Vendor agrees to cooperate in good faith with reasonable Platform standards established by The I DO CO to improve Customer satisfaction and marketplace quality.
Vendor is solely responsible for the operation of its business and for providing all services advertised through The I DO CO in a safe, professional, lawful, and timely manner.
Vendor agrees to maintain compliance with all applicable federal, state, and local laws, regulations, ordinances, licensing requirements, and industry standards applicable to its business.
Vendor represents and warrants that it shall maintain throughout the term of this Agreement:
Vendor shall immediately notify The I DO CO of any suspension, lapse, revocation, cancellation, or material change affecting its licenses, insurance, permits, or legal authority to operate.
Failure to maintain required compliance documentation may result in immediate suspension or termination from the Platform.
Vendor agrees to operate its business in a manner that protects Customers, guests, employees, contractors, and the reputation of The I DO CO.
Vendor shall provide a safe, clean, and professional environment for each Booking and shall promptly notify The I DO CO of any circumstance that could materially impact a confirmed Booking.
Vendor is solely responsible for the acts and omissions of its owners, employees, contractors, subcontractors, agents, and representatives.
Nothing contained in this Agreement shall be interpreted as creating any responsibility on the part of The I DO CO to supervise, inspect, certify, manage, or control Vendor’s business operations.
The I DO CO offers Vendors multiple participation options. Vendor acknowledges that applicable fees depend upon the services selected during onboarding.
Marketplace Package Service Fees
Marketplace Packages operate under a success-based service fee model.
Vendor shall not be charged a Marketplace Platform Service Fee unless a qualifying Marketplace Package is successfully booked through The I DO CO.
For each completed Marketplace Package Booking, The I DO CO shall retain the agreed Platform Service Fee and remit the remaining Vendor payment through the Approved Payment Processor in accordance with the Vendor Dashboard or other written compensation schedule.
Subscription Services
Traditional Venue Listings and other recurring advertising services operate under a monthly subscription model.
Subscription fees compensate The I DO CO for, among other things:
Subscription fees are billed automatically using the payment method provided by Vendor.
Unless otherwise agreed in writing, subscriptions automatically renew each billing cycle until cancelled in accordance with this Agreement.
Failed Payments
If any subscription payment cannot be processed, The I DO CO may, without prior notice:
Vendor remains responsible for all amounts due.
Taxes
Vendor is solely responsible for determining, collecting, reporting, and paying all federal, state, and local taxes arising from payments received through the Platform unless otherwise required by applicable law.
The I DO CO does not provide tax, accounting, or legal advice.
Pricing Changes
The I DO CO reserves the right to modify subscription pricing or Platform Service Fees upon at least thirty (30) days’ prior written notice.
Continued participation following the effective date of any pricing modification constitutes acceptance of the revised pricing.
No Guaranteed Results
Vendor acknowledges that subscription services purchase advertising, visibility, and access to the Platform.
The I DO CO does not guarantee any minimum number of Bookings, inquiries, leads, revenue, search ranking, customer contacts, or financial results.
The I DO CO invests substantial resources in building a trusted national marketplace.
Vendor agrees to maintain marketing materials that accurately represent its business and support the integrity of the Platform.
Vendor represents that all photographs, videos, logos, descriptions, pricing, amenities, package information, and other marketing materials submitted to The I DO CO are accurate, current, and owned by Vendor or used with appropriate permission.
Vendor grants The I DO CO a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, resize, display, publish, distribute, advertise, and promote Vendor’s submitted content for the purpose of operating, marketing, and promoting the Platform.
Vendor retains ownership of its original content.
Accuracy of Marketing
Vendor shall promptly update any material change affecting:
The Company may temporarily remove inaccurate listings until corrected.
Brand Representation
Vendor agrees to represent The I DO CO professionally when interacting with Customers introduced through the Platform.
Vendor shall not knowingly make false, misleading, defamatory, malicious, or deceptive statements regarding The I DO CO, its employees, Customers, Vendors, contractors, or business operations.
Nothing in this Agreement prohibits truthful statements, legally protected communications, testimony under oath, or reports made to governmental authorities.
Marketplace Reputation
Vendor acknowledges that The I DO CO may consider factors including responsiveness, Booking acceptance rates, customer satisfaction, professionalism, review history, complaint history, calendar accuracy, listing quality, and overall Platform performance when determining listing visibility, promotional opportunities, featured placement, or continued participation on the Platform.
The Company reserves the right to establish reasonable marketplace quality standards designed to improve the Customer experience and protect the reputation of the Platform.
The I DO CO has invested substantial time, resources, and expense developing its Platform, technology, branding, marketing, business processes, and marketplace.
Vendor acknowledges that all rights, title, and interest in and to the Platform remain the exclusive property of The I DO CO or its licensors.
This includes, but is not limited to:
Except as expressly authorized in writing, Vendor shall not copy, reproduce, modify, distribute, license, reverse engineer, scrape, mirror, publish, or otherwise use The I DO CO Intellectual Property for any purpose outside of participation on the Platform.
Nothing contained in this Agreement transfers ownership of any Intellectual Property to Vendor.
Vendor acknowledges that, during the course of this relationship, it may receive confidential, proprietary, or commercially sensitive information belonging to The I DO CO.
Confidential Information includes, but is not limited to:
Vendor agrees that Confidential Information shall be used solely for purposes of performing under this Agreement.
Vendor shall not, directly or indirectly:
These confidentiality obligations survive termination of this Agreement for five (5) years.
Trade secrets shall remain protected for as long as permitted under applicable law.
Vendor acknowledges that Customer relationships developed through The I DO CO are among the Company’s most valuable business assets.
Customer Data
All Customer information, Booking information, inquiries, communications, analytics, Platform Data, booking history, lead information, and related records generated through The I DO CO remain proprietary business information of The I DO CO.
Vendor may access such information solely for the purpose of fulfilling the applicable Booking.
Vendor shall not:
Vendor agrees to maintain commercially reasonable administrative, technical, and physical safeguards to protect Customer information against unauthorized access, disclosure, or misuse.
Non-Circumvention
Vendor acknowledges that The I DO CO invests significant resources in customer acquisition, technology, marketing, advertising, and marketplace development.
Vendor agrees not to directly or indirectly:
Customers introduced through The I DO CO shall remain Platform Customers for a period of twenty-four (24) months following the initial introduction.
Exclusive Marketplace Packages
Marketplace Packages developed, marketed, or sold through The I DO CO are intended to be exclusive offerings of the Platform.
During the term of this Agreement, Vendor shall not advertise or offer an identical or substantially similar Marketplace Package through another third-party wedding marketplace or competing booking platform without the prior written consent of The I DO CO.
Nothing contained herein prevents Vendor from marketing its venue or independently developed services through its own website or other direct marketing channels, provided such marketing is not intended to circumvent this Agreement.
Vendor Non-Solicitation
Vendor agrees not to knowingly recruit, solicit, or encourage another Vendor introduced through The I DO CO to leave the Platform for the purpose of participating in a competing marketplace or substantially similar business for a period of twenty-four (24) months following the initial introduction.
Material Breach
Vendor acknowledges that any intentional violation of this Section may cause substantial and irreparable harm to The I DO CO.
Accordingly, The I DO CO may immediately suspend or terminate Vendor’s participation on the Platform and pursue all remedies available under this Agreement and applicable law, including injunctive relief, actual damages, liquidated damages where applicable, and recovery of reasonable attorneys’ fees and costs where permitted by law.
The I DO CO is committed to maintaining a trusted, professional, and high-quality marketplace for Customers and Vendors. To protect the integrity of the Platform, the Company reserves the right to suspend, restrict, or terminate Vendor participation as provided in this Agreement.
Suspension by The I DO CO
The Company may temporarily suspend a Vendor listing, Bookings, advertising, payouts (to the extent permitted by law), or other Platform participation if it reasonably believes Vendor has:
Whenever reasonably practical, The I DO CO may provide Vendor an opportunity to cure the violation before termination. Nothing in this Agreement obligates The I DO CO to provide an opportunity to cure where immediate action is reasonably necessary to protect Customers, the Platform, or the Company’s business interests.
Immediate Termination
The I DO CO may immediately terminate this Agreement without prior notice for any material breach, including but not limited to:
Vendor Cancellation
Vendor may terminate this Agreement at any time by providing at least thirty (30) days’ prior written notice.
If Vendor provides at least thirty (30) days’ notice, recurring subscription billing shall cease at the conclusion of the applicable notice period.
If Vendor provides fewer than thirty (30) days’ notice, the next scheduled subscription payment shall remain due and payable. Upon processing of that final payment, Vendor’s listing shall be removed from the Platform and this Agreement shall terminate.
Termination shall not affect any confirmed Bookings accepted prior to the effective termination date. Vendor remains responsible for honoring all confirmed Bookings unless otherwise agreed in writing by The I DO CO and the affected Customer.
Effect of Termination
Upon termination:
To the fullest extent permitted by law, The I DO CO shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from this Agreement or Vendor’s participation on the Platform.
The Company’s total aggregate liability arising out of this Agreement shall not exceed the greater of:
Vendor agrees to defend, indemnify, and hold harmless The I DO CO, its owners, officers, directors, employees, contractors, affiliates, successors, and assigns from any claims, liabilities, damages, judgments, losses, penalties, fines, costs, and reasonable attorneys’ fees arising from:
Equitable Relief
Vendor acknowledges that certain breaches of this Agreement—including unauthorized disclosure of Confidential Information, misuse of Platform Data, customer circumvention, unauthorized use of Intellectual Property, or violation of exclusivity obligations—may cause immediate and irreparable harm.
Accordingly, The I DO CO shall be entitled to seek temporary restraining orders, preliminary injunctions, permanent injunctions, specific performance, or other equitable relief in addition to any monetary damages available under applicable law.
Liquidated Damages
Vendor acknowledges that damages resulting from intentional customer circumvention or other material violations of Sections 11 and 12 may be difficult to calculate.
Where applicable, and to the extent permitted by law, Vendor agrees that The I DO CO may recover the greater of:
The parties acknowledge that any agreed liquidated damages are intended as a reasonable estimate of anticipated harm and not as a penalty.
The parties agree to make a good-faith effort to resolve disputes through informal discussions before initiating legal proceedings.
If a dispute cannot be resolved informally, any dispute arising from or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) or another nationally recognized arbitration provider if AAA is unavailable.
Arbitration shall occur in Palm Beach County, Florida, unless otherwise required by applicable law.
The Federal Arbitration Act shall govern the interpretation and enforcement of the arbitration provisions.
Class Action Waiver
Vendor agrees that all claims shall be brought solely on an individual basis.
Vendor waives any right to participate in a class action, representative action, consolidated proceeding, or class arbitration.
Governing Law
This Agreement shall be governed by the laws of the State of Florida, without regard to its conflict-of-law principles.
Electronic Signatures
Vendor agrees that electronic signatures, electronic acceptance, and electronic records shall have the same legal force and effect as handwritten signatures.
Entire Agreement
This Agreement, together with any onboarding documents, pricing schedules, Platform policies, and documents expressly incorporated by reference, constitutes the complete agreement between the parties.
Severability
If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
Assignment
Vendor may not assign this Agreement without the prior written consent of The I DO CO.
The I DO CO may assign this Agreement in connection with a merger, acquisition, sale of assets, financing, or corporate restructuring.
Survival
The provisions relating to payment obligations, Confidential Information, Intellectual Property, Platform Data, customer ownership, non-circumvention, indemnification, limitation of liability, dispute resolution, and all provisions that by their nature are intended to survive termination shall survive the expiration or termination of this Agreement.
Contact Information
Questions regarding this Agreement may be directed to:
The I DO CO LLC
Email: support@theidoco.com
Website: www.theidoco.com
Mailing Address: 6594 Massachusetts Dr, Lake Worth, FL 33462
Vendor acknowledges that it has carefully read this Agreement, understands its contents, has had the opportunity to seek independent legal advice, and voluntarily agrees to be bound by its terms.
